Resolute Hospital Billing Manager - Epic Systems Implementation

Location:  New York City / Manhattan

Organization:  Acute Care Hospital

Overview: World-class acute care hospital, closely affiliated wtih the NewYork-Presbyterian Hospital System, has an excellent opportunity to manage all aspects of the implementation of Epic System’s Resolute Professional Billing module. As a key member of the Information Technology Department, the Resolute Professional Billing Manager will attain specialized knowledge of enterprise Electronic Medical Record (EMR) software and serve as a vital liaison between the Hospital's IT Department, hospital departments, physician’s offices and Epic representatives.

**This position requires the flexibility to work an expanded work schedule, including early mornings, nights & weekends during major implementation and support efforts**

• Actively work on all aspects of Resolute Professional Billing implementation through the maintenance stage
• Lead the team responsible for the implementation of Resolute PB
• Coordinate and communicate with key physician office billing management and SMEs, including managers, and representatives from other business entities
• Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use
• Develop product content (build all necessary codes/databases/rules/functions) for each implementation
• Prioritize and implement system change requests; coordinate software updates and changes with end-users
• Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
• Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
• Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
• Review software, analyze business operations and collaborate with colleagues, the Hospital's Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s and physician’s practice needs
• Assume responsibility for developing and documenting internal procedures used in conjunction with Epic applications; play an integral role in supporting the the Hospital's MD Adoption and Engagement Strategy (i.e., train, support and optimize clinical, financial & practice management solutions)
• Thoroughly review and test each new release and enhancement; perform system configuration and database setup according to practice/software requirements
• Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
• Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
• Participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
• Remain current on Epic technologies and obtain certification in Epic applications as warranted

Minimum Requirements:
• Bachelor’s Degree strongly preferred; experience may be considered in lieu of education requirement
• 3+ years' Resolute PB build experience
• 2+ years' experience leading implementation teams and efforts
• Current Resolute PB Certification
• Solid understanding of revenue cycle management, physician office environment & operations and experience with professional billing & claims operations
• Experience with physician billing applications and billing system implementations
• Driven to expand on current healthcare IT knowledge and expertise
• Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
• Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
• Expert level proficiency with MS Office, including: Project, Excel, Visio and PowerPoint
• Ability to contribute to meetings, prioritize issues, resolve conflicts, manage project plan and communicate with all levels of the organization
• Successful candidates will be required to obtain/maintain Epic Certification(s) essential to their function
• Flexibility to work an expanded work schedule, including early mornings, nights & possibly weekends during major implementation and support efforts
• Ability to conduct detailed assessment of current state workflows & develop efficient future state workflows

Qualified candidates who desire to be part of a world-class team protecting and building upon our legacy of excellence are encouraged to apply now!

For a copy of the formal job description, compensation and other employer details, please submit your resume and contact information on the right.