Resolute Hospital Billing Analyst - Epic Systems Implementation

Location:  New York City / Manhattan

Organization:  Acute Care Hospital

Overview: World-class acute care hospital, closely affiliated wtih the NewYork-Presbyterian Hospital System, has three opportunities for Epic Analysts to collaborate on all aspects of the implementation of Epic System’s Resolute Hospital Billing module. As a key member of the Information Technology Department, the Resolute Hospital Billing Analyst will attain specialized knowledge of enterprise Electronic Medical Record (EMR) software and serve as a vital liaison between the hospital's IT Department, physicians, office staff, hospital departments and Epic representatives.

**This position requires the flexibility to
work an expanded work schedule, including early mornings, nights & weekends
during major implementation and support efforts**


  • Actively work on all aspects of Resolute Hospital Billing implementation through the maintenance stage
  • Coordinate and communicate with key physician office billing management and SMEs, including managers, and representatives from other business entities
  • Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use
  • Develop product content (build all necessary codes/databases/rules/functions) for each implementation
  • Prioritize and implement system change requests; coordinate software updates and changes with end-users
  • Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
  • Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
  • Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
  • Review software, analyze business operations and collaborate with colleagues, hospital Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s and physician’s practice needs
  • Assume responsibility for developing and documenting internal procedures used in conjunction with Epic applications; play an integral role in supporting the hospital MD Adoption and Engagement Strategy (i.e., train, support and optimize clinical, financial & practicemanagement solutions)
  • Thoroughly review and test each new release and enhancement; perform system configuration and database setup according to practice/software requirements
  • Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
  • Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
  • Participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
  • Remain current on Epic technologies and obtain certification in Epic applications as warranted

Minimum Requirements:

  • Bachelor’s Degree strongly preferred; experience may be considered in lieu of education requirement
  • Solid understanding of revenue cycle management, physician office environment & operations and experience with hospital billing & claims operations
  • Experience with physician billing applications and billing system implementations
  • Driven to expand on current healthcare IT knowledge and expertise
  • Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
  • Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
  • Expert level proficiency with MS Office, including: Project, Excel, Visio and PowerPoint
  • Ability to contribute to meetings, prioritize issues, resolve conflicts, manage project plan and communicate with all levels of the organization
    • Successful candidates will be required to obtain/maintain Epic Certification(s) essential to their function
    • Flexibility to work an expanded work schedule, including early mornings, nights & possibly weekends during major implementation and support efforts
  • Ability to conduct detailed assessment of current state workflows & develop efficient future state workflows

Desired Qualifications:

  • Current Epic Certification(s) is required.
  • 3+ years working in a physician and revenue cycle environment
  • Prior experience implementing, teaching and supporting clinical users with new applications and/or Epic in an ambulatory or hospital environment is optimal
  • Cross-application integration experience is highly desired
  • Assessment and change management/transformation experience preferred

For a copy of the formal job description, compensation and other employer details, please submit your resume and contact information on the right.